Terms of Service

By clicking a sign-in, sign-up, or acceptance button, creating an account, placing an order, or otherwise accessing or using Aduvera, you agree to these Terms and to Aduvera's Privacy Policy.

Aduvera's contract stack is intentionally separated:

• These Terms and the Privacy Policy apply to all users of the site and workspace.
• The Data Processing Addendum applies where Aduvera processes personal data on behalf of a customer.
• The Business Associate Addendum applies only where HIPAA coverage is required and separately executed.

Aduvera does not rely on end-user clickwrap to create the DPA or BAA. Those agreements are organization-level documents.

Aduvera is offered for business and professional use. You may use the service only if you can form a binding contract and, if acting for an organization, have authority to bind that organization. You are responsible for account credentials, all activity under your account, and promptly notifying Aduvera of suspected unauthorized use.

Aduvera provides AI-assisted clinical documentation workflows, including transcription, draft note generation, source-linked verification, patient summaries, and related features. Aduvera is not a medical device, does not provide medical advice, and does not replace clinical judgment, diagnosis, treatment decisions, patient consent processes, or final chart review.

Customers and users are responsible for reviewing all outputs before relying on them, placing them into a medical record, or providing them to a patient or third party.

• You are responsible for the legality, accuracy, quality, and origin of data submitted to the service.
• You must provide all notices, obtain all consents, and maintain all lawful bases required to record, upload, or process personal data, patient data, or workforce data.
• You must use the service only in compliance with applicable law, professional obligations, payer rules, licensing requirements, and organizational policy.
• You must not use the service to violate privacy, confidentiality, intellectual-property, export-control, sanctions, anti-corruption, or security laws.

You may not, and may not permit others to:

• reverse engineer, decompile, or attempt to derive source code except where law permits;
• probe, scan, or test the vulnerability of the service without authorization;
• circumvent access controls, rate limits, or account boundaries;
• use the service to build a competing product or benchmark it publicly without permission;
• upload malicious code, unlawful content, or content you do not have rights to process.

Aduvera will process customer personal data as described in the Privacy Policy and, where applicable, the DPA. Where the parties execute a BAA, the BAA governs permitted PHI uses, disclosures, safeguards, and incident terms for HIPAA-covered workflows.

Aduvera's Google Cloud HIPAA BAA is now in place. That upstream BAA improves the contractual foundation for HIPAA workloads, but HIPAA compliance still depends on operational safeguards, customer configuration, workforce practices, access management, minimum-necessary use, and any separate customer BAA required for the relationship.

If there is a conflict between these Terms and a separately executed DPA or BAA, the DPA or BAA controls for the subject matter it covers.

Paid plans, if offered, will be described in an Order Form, pricing page, or checkout flow. Unless a different billing cadence is stated, subscriptions renew automatically for successive billing periods until canceled.

When Aduvera uses a merchant of record or reseller, including Paddle or a similar checkout provider, that merchant of record may process payment, collect taxes, handle invoicing, and present additional checkout terms, billing policies, or refund terms. Those checkout terms apply alongside these Terms to the extent relevant to payment handling.

Unless an Order Form, checkout page, or mandatory law says otherwise, fees are billed in advance, are non-refundable, and exclude taxes. You may cancel renewal at any time, with cancellation taking effect at the end of the current paid term.

Additional details about refunds, duplicate charges, and merchant-of-record billing flows are described in Aduvera's Refund Policy.

Aduvera retains all rights in the service, software, documentation, branding, and related materials, except for rights customers retain in their own data and outputs under applicable law and contract. If you provide suggestions, comments, or feedback, Aduvera may use them without restriction or obligation.

Each party will protect the other party's confidential information using reasonable care and may use it only to perform under the applicable agreement, exercise rights, or comply with law. Confidential information does not include information that is public through no breach, independently developed, or rightfully received without confidentiality limits.

Aduvera may suspend or limit access if reasonably necessary to protect the service, comply with law, investigate suspected abuse, prevent harm, or address security risk. Either party may terminate the relationship as provided in an Order Form or, if there is no Order Form, by discontinuing use or providing notice. On termination, Aduvera will handle customer data under the applicable contract and documented retention/deletion policy.

Except as expressly stated in a written agreement, the service is provided on an "as-is" and "as-available" basis. Aduvera does not guarantee uninterrupted operation, uninterrupted availability, error-free outputs, or suitability for a particular legal, clinical, or regulatory purpose.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or business interruption arising from or related to the service, even if advised of the possibility of those damages.

To the maximum extent permitted by law, Aduvera's aggregate liability under these Terms will not exceed the amounts paid by the customer to Aduvera for the service during the 12 months before the event giving rise to the claim, except to the extent a separate written agreement or mandatory law provides otherwise.

You will defend and indemnify Aduvera from third-party claims arising out of your unlawful data submission, your violation of these Terms, or your violation of applicable law or third-party rights, except to the extent the claim results from Aduvera's breach of the applicable agreement.

Aduvera may update these Terms from time to time. Updated Terms become effective when posted, unless a later effective date is stated. If a change is material, Aduvera may require renewed acceptance before further use of the service.

Contract, legal, and procurement questions may be sent to [email protected].