Refund Policy

Paid plans, if offered, are described on the pricing page, in an order form, or during checkout. Charges are billed in advance unless the applicable checkout flow or order form states otherwise.

Aduvera may use a merchant of record or reseller, including Paddle or a similar checkout provider, to process payments, collect taxes, and issue invoices or receipts. In that case, the checkout provider may present additional payment terms that apply to the transaction it processes.

If a free trial is offered, you must cancel before the trial ends to avoid the start of a paid subscription. Unless otherwise stated, subscriptions renew automatically for successive billing periods until canceled.

You can cancel renewal at any time through the billing portal or by contacting us. Unless the checkout flow or mandatory law says otherwise, cancellation stops future renewals at the end of the current billing period. Canceling a subscription does not itself submit a refund request, but you may separately request a refund within the 14-day window described below.

You may request a full refund for any payment within 14 calendar days of the date that payment was charged. This 14-day refund window applies to all payments, including initial subscription purchases and renewal charges, with no exceptions or conditions.

After that 14-day period, payments for the applicable billing term are generally non-refundable except where a longer refund right is required by law or where we confirm a duplicate charge, incorrect renewal, or other billing error.

Prices may exclude applicable taxes unless the checkout flow states otherwise. You are responsible for providing accurate billing information so taxes, invoices, and receipts can be handled correctly.

If you believe you were charged incorrectly, contact us promptly with the purchase email, invoice or receipt details, and a brief description of the issue so we can investigate. If a merchant of record processed the payment, Aduvera and that provider may coordinate the refund or billing correction through the checkout system used for the transaction.

For billing questions, cancellation help, duplicate charge reports, or refund requests, contact legal [at] aduvera.ai.

This page summarizes Aduvera's billing and refund expectations. If there is a conflict between this page, the Terms of Service, an order form, or mandatory checkout terms presented by a merchant of record, the more specific controlling document applies to the payment flow in question, provided that this page reflects Aduvera's minimum commitment to offer a 14-day refund window for every payment.